Refund policy
Yarn may be returned within 60 days of purchase. The yarn must be returned in new, odor-free, resalable condition (i.e. unwound and unused).
Knitting needles and crochet hooks may be returned within 30 days of purchase if you still have the original packaging in clean and saleable condition.
Discounted items, patterns, books, Gift Cards, Sample Sale items, special orders, and Eucalan products are non-returnable.
All returns are in exchange for store credit ONLY.
Any item found to have a manufacturers defect will be replaced in kind or with a suitable substitution. Certain more expensive or handmade items will need to be replaced by the manufacturer and there may be a wait time.
Knitting needles and crochet hooks may be returned within 30 days of purchase if you still have the original packaging in clean and saleable condition.
Discounted items, patterns, books, Gift Cards, Sample Sale items, special orders, and Eucalan products are non-returnable.
All returns are in exchange for store credit ONLY.
Any item found to have a manufacturers defect will be replaced in kind or with a suitable substitution. Certain more expensive or handmade items will need to be replaced by the manufacturer and there may be a wait time.